Shipping & Returns
Plan it Love Shipping Guide
We provide free shipping in the UK to all orders above £30. We also provide shipping to the EU, the shipping cost scales to the weight of the order and you take responsibility for any custom charges. For every order placed, we plant 1 tree through the Teamtrees organization.
Due to Covid 19 deliveries may be delayed. Deliveries are shipped every Tuesday and Thursday. Express delivery should arrive between 1-2 working days and Standard delivery between 2-5 working days.
We gladly accept returns on undamaged items still in their original packaging.
Contact us within 14 days of delivery, please put "Return" in your email header and we will provide you with a return address. Ship items back within 30 days of delivery.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, buyer assumes responsibility for any loss in value. We hope to offer free returns in the future as our store grows.
You should expect to receive a refund within 30 days of returning your package. This includes transit time for the package, the processing time for returns and the time it takes your bank to process a refund request.